Our Signature Boxes for Everyday Moments

Small, meaningful moments — ready to gift or keep for yourself.

Self-care, made intentional.

True Charm was created for moments when you choose yourself.
Each box is thoughtfully curated to bring calm, comfort, and meaning into your everyday routine.

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Frequently Asked Questions

Can I return or exchange an item?

Yes. We accept returns or exchanges within 30 days of delivery, as long as the item is unused, unopened, and in its original condition.
To start a return or exchange, please contact us at truecharmofficial@outlook.com with your order number.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

I made a mistake with my order. Can I change it?

If your order hasn’t shipped yet, we’ll do our best to help.

Please contact us as soon as possible at truecharmofficial@outlook.com with your order number and requested change.

Once an order has been shipped, changes may no longer be possible.

How long does shipping take?

Orders are typically processed within 1–3 business days.

Shipping times vary by location, but most orders arrive within 5–7 business days after shipment.

You’ll receive a tracking number once your order ships.

Is this a good gift? Can I send it directly to someone?

Absolutely. True Charm boxes are thoughtfully packaged and ready for gifting.

You can ship your order directly to the recipient, and pricing will not be included in the package.

Will my box look exactly like the photos?

Each True Charm box is carefully assembled with the same intention and quality shown online.

Occasionally, specific items or scents may vary slightly based on availability, but the overall experience and value will always remain the same.

Who is True Charm for?

True Charm is for anyone who values small moments of care, calm, and presence — whether for themselves or someone they love.